Shop suspended for information verification?

[DigitalCurio]

I got this message on my dashboard today:

Your shop will stay in Vacation Mode while we review your info

This means you won't be able to receive new orders until we finish verifying your info (which usually takes up to 48 hours after you uploaded your document). No need to do anything else right now—we'll reach out if we need more details from you.

What document do I need to upload? There is no other information, nothing in my email inbox or spam. Help!

[UppNorthEh]

Nobody knows.  This is becoming an epidemic.  Interesting reading here:

https://community.etsy.com/t5/Technical-Issues/has-anyone-had-any-luck-with-a-lawyer/td-p/147278529

Another seller closed today with over 2,000,000 sales.

[IdleTymeCreations]

Same thing just happened to my shop... 

Almost put me in tears as there is ABSOLUTELY NO REASON FOR THIS! I will be losing money like so many others and probably customers! 

How many people does it take for a Class Action lawsuit?  Has ETSY BEEN HACKED? Is it AI?  

All my info is current and legit.

My shop message they put up is a lie to my customers!  The message I received is--- 

Your shop will stay in Vacation Mode while we review your info

This means you won't be able to receive new orders until we finish verifying your info (which usually takes up to 48 hours after you uploaded your document). No need to do anything else right now—we'll reach out if we need more details from you.

If this is not fixed immediately, I won't have any customers let for the Christmas holiday rush.

Sorry for the rant... 

I was able to update/add to the Vacation Mode message it now reads---

Hello and thanks for visiting! I’m working on fulfilling my current orders right now, but will be back soon. THIS IS A TECHNICAL ISSUE-- I AM OPEN FOR NEW ORDERS! PLEASE EMAIL ME IF YOU WOULD LIKE TO PLACE AN ORDER. 

[Jewels2at]

I said this in another thread:

I wonder if this would make a good news story...maybe those whose shops have been put on vacation without an explanation can contact CNN.  This is their email:

Email: help@cnn.com

I bet they would be interested.

And they have HELP in their email!

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.