Etsy put my shop into Vacation Mode Please help...

[OilpaintCA]

My shop has been put into vacation mode by Etsy for some reason.

Could you please let me know why this has happened? 

All my information is current and legitimate. I am also a Star Seller. I have not received any Emails from Etsy! 

I sent a message to customer service and did not hear back.

I see this message on my shop's dashboard.

Your shop will stay in Vacation Mode while we review your info

This means you won't be able to receive new orders until we finish verifying your info (which usually takes up to 48 hours after you uploaded your document). No need to do anything else right now—we'll reach out if we need more details from you.

PLEASE HELP!

[MapleHaat]

I have the same issue. Not confirmed yet, but I suspect it might be something to do with the 13th Dec date for GPSR for sellers to EU and NI. 

[15South]

Mine too! US seller too. No email, no sales I was behind on, nothing 

[ThePurplePuppy]

There are numerous threads about this in the forums. IT seems to be a huge ongoing problem. We, here, are just other sellers and not Etsy so  there is really nothing we can do except to tell you to reportm via the help page.

And yes @MapleHaat  says--it started this weekend so it may have something to do with that Dec 13th date.  I do not sell to the UK or EU  so did not even think about that!

[PrimFun]

There are plenty of shops experiencing this it seems.  Why?  Unknown.

For the US it may be tax information?  Conformity to information for the Inform Act? Missing shop information?  Creativity standards?  

It's an unusual glitch if it is one as this is happening to shops in many countries.

But if the actual number is small among 7 million sellers Etsy may not see this as an urgent problem.  

[TheLittleSpruceHome]

I’m a Canadian seller and it happened to me overnight as well. I received an email from the Trust and Safety team a few hours ago asking to upload some business documentation, but I’m still waiting to hear back. 

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.