Shop stuck in vacation mode after verifiying legel information going on 2 weeks now.

[MonasMakins]

My shop has been stuck in vacation mode although my information has been verified. Today is the two week mark. TWO WEEKS! Come on ETSY.

I have been with this company since 2011 and never have I had such terrible customer service.

I have contacted customer service no less than 6 times with only a generic response on how to verify my information. If they would only read what was written in the email, they would have known that my information had been verified.

I do not know what else to do and frankly I have considered moving platforms. I know others are in the same situation so I thought I would make one last effort for help.

Appreciate any advice

[VintageRescueSquad]

Have you tried chat?

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.