Shop's Finance Country

[SundriesModern]

Hello everyone,

My name is Ege, and I live in Turkey. I have two Etsy shops that were opened in 2015 and 2018.

Back then, Turkey was not one of the Etsy Payments countries. When PayPal withdrew from Turkey, I established a company in Estonia to continue selling on Etsy, and the financial country of my Etsy shop was changed from Turkey to Eurozone, allowing me to use Etsy Payments. In 2020, I closed my Estonian company, Etsy Payments became available in Turkey, and I was able to change the financial location of my shop opened in 2018 back to Turkey without any issues. However, I was told that the same cannot be done for the shop opened in 2015.

Currently, I do not have a Eurozone account where I can accept the earnings from this shop, so I am unable to withdraw my money and run my shop as I wish. I have been working hard on this shop for 9 years, and now I am being told to throw all that work away. If this hadn't been done for my other shop, I wouldn’t have believed it was possible and wouldn’t have put in so much effort, but I see that it is possible.

When I started on this journey, I was just a university student with dreams, and now I am a mother with a 1-year-old baby. I want to continue selling on Etsy. Is there anyone who can help me with this?

[ArtDollsbyJD]

I'm not sure about this.  How did you contact Etsy?  Through chat or email?  I would use email to discuss your situation with Etsy about changing.  It is quite possible that due to banking regulations they cannot allow the change.  I am not sure why they allowed the change for the one shop and not the other.  

Can you not reopen the other country account to receive payments again while you try to sort this out?

(Oh and you need to place both shops in both public profiles) 

[BagmakerSupply]

@SundriesModern: Are saying that in 2020 you changed the finance country for one account but not for the other, and now you want to do the same with the other account? If that is the case, the laws and regulations have changed considerably in the intervening years and it is possible that you can no longer do so.

Or was the original finance country different on each account? Perhaps one change is within the rules and the other is not.

Have you looked at https://help.etsy.com/hc/en-us/articles/115015775908-How-to-Update-and-Verify-Your-Bank-Account-for-... ?

As @ArtDollsbyJD suggested, open an issue with Etsy rather than going through chat. It may take (considerably) longer for a resolution but the ultimate information you receive will probably be more accurate particularly if a person eventually looks at it.

Try Dashboard > Community & Help > Contact Us or https://help.etsy.com/hc/en-us/requests/new?segment=selling.

Often the first response you get from customer support is an automated reply meant to weed out the people who contact support over common issues that can be easily solved.

Every eMail from Etsy support should have a link something like "I Still Need Help". Click on that link in each reply from Etsy (or actually reply stating that you still need help) to keep the report alive otherwise Etsy will assume that it is resolved. You may have to do this innumerable times, before anything is done but do not give up. DO NOT open a new issue or contact Etsy multiple times about the same issue (doing so appears to close the one you already opened and puts the new one on the bottom of the pile).

[AAANativeArts]

You must have a bank account that matches the currency you want to be paid in. 

[CraftyCornishMaids]

Europe enacted DAC7,

If you have an originally opened Estonian shop,  you 100% have to give your Estonian tax ID and reference number to Etsy  now, so Estonia can check you are paying them the correct tax, you also need an Estonian bank account, and ID

countries are tightening up their tax laws, and money laundering laws, they want sellers to pay taxes to the countries they say they are in.

.... paypal was always USD, so country didn't matter, when you were paypal only

It does now, if you are Turkey, or EU, and have etsy payments