Shop page malfunctioning- please help

Selling since 2012. Suddenly my shop page will no longer list any of my orders with the exception of the last one. I have over 600 sales, and my reviews are at 5 stars. But the "orders" part of my page appears to be broken and I have no access. I discovered that when a previous seller emailed to ask me about making a repair, and I could not access her order. (I finally did because luckily I had the order number on an external mail label, but without entering in specific order numbers it shows nothing).

This is a huge problem-- I need access to my orders. There is no way to contact anyone when a seller page feature breaks- and insultingly, you just get endlessly looped through pre-written question areas that have nothing to do with it, clicking on a "contact" form that doesn't exist (except apparently if you are an EU seller). I have already spent HOURS today trying to figure out how to get help with this tech issue. PLEASE HELP.

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Re: Shop page malfunctioning- please help

Tech help is the same for all, not just EU sellers. 

That is why many try and find help in here.

As for the orders or how to view them changed in recent months.

Sorry click "All" and they should show up (on the right side of the screen)

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NanaLetha
Inspiration Maker

Re: Shop page malfunctioning- please help

Click orders in your dashboard - on the right click "all" or any other timeframe you want.

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ChillwolfArt
Conversation Maker

Re: Shop page malfunctioning- please help

Hi, I just went into my Completed Orders (Shop is On Vacation right now). I clicked "All" (as CryzalisMasksUK and NanaLetha said). All of my Orders show. *(Desktop computer, Chrome, Windows 10).
Are you by chance using the App?

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Amaradorn
Community Maker

Re: Shop page malfunctioning- please help

Looks like the Orders page now defaults to show only those in the last 30 days. I'm not sure if or when that changed. If you change the Completed Date filter to 'All', do your orders then show up?

Check you don't have any other filters set.

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Re: Shop page malfunctioning- please help

I noticed this at least a month ago maybe longer that completed orders now default to 30 days. 

You can see all completed orders 2 ways.
#1: X out where it has the default for 30 days.

#2: Select "all" on the filter on the right side.

 

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