It's been a week now - my shop is on Vacation mode

[TheArtLabDesignShop]

I have submitted ID documents on April 11th and now it's been a week and still my shop is on vacation mode. It's really frustrating that I am not able to receive any orders due to shop is on vacation.

I have opened a ticket in help center and it's been 3 days and no one get back to me, same situation with support, I have emailed them and no answer.

It's very disappointing, no one is replying.

[moradiyajewels]

i faced same situation.

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.