Shop Update - Needing a way to add to the "Updates" Section from Desktop or App

[art2theextreme]

Hello! Long time listener, first time caller (at least in over 12 years to the forums)...

I have been trying for months (feedback forms, live chat, contacting my Etsy admin contacts directly... but not in the right department), so I am trying here. 

On the old Etsy app, we could update our shop by posting a photo of our work in progress, us in the studio, etc and attach a listing to it for reference along with a short blurb about what the update is.  When the new app switched over, this feature was taken away. Since there is no way to update the "updates" section, it now looks like I have not been active in my shop in over 5 months. 

This is not a good first impression from a customer perspective (if they even get down past reviews and before the "about" section). 

I would love for someone on the Etsy side to either take note of this or I would love to go into further detail with the best person in that "department" to further elaborate on this and the importance of getting this featured updated for sellers. I am not sure if developers are even aware that this is an issue.

Thank you for your time and assistance!

-Nicole

(and Hi, Rob!)

[BlackSheepDyeworks]

I think Etsy quietly abandoned the ability to add updates with the new app.  It would have been helpful, along with that change, to allow sellers to delete old updates, if desired; or of course, give sellers other ways to add updates, such as via a browser.  I agree that it makes shops who used to regularly use updates to look like they've been inactive.

Off topic - how did you get your screenshot png to show in your post?  Did you use html?

[art2theextreme]

I think it would be a great idea to keep. It shows the more human side to us that choose to post studio shots and work in progress,which is importantin customerdecision. 

I might have the ability since I am an Etsy U instructor and adding a photo may not be standard.I have not posted in the forums other than writing articles  for years, so was not aware.  

[JennyPaintsByHand]

I contacted Etsy several times about this. Each time, I have to explain it to multiple team members because most don't understand that it's different from the "Shop Announcements" section. Anyhow, here's the latest from Etsy:

"Currently we're unable to hide nor remove the shop updates on our end in which I do appreciate the honest feedback. That's why, I'll be sure to take a note on these and will definitely share to our team for you."

Etsy needs to either remove the "Updates" section entirely or allow us to make changes to such a prominent area of our home pages. I've actually had customers question whether I'm still selling through my Etsy shop because my last update is from months ago!

[art2theextreme]

I agree. I think this would be a valuable update to add. I would hate for it to be taken away, but I dislike the fact that my last update was 5 months ago 🤦🏻‍. I always tell my Etsy U students to change their announcements at least weekly (just edit and save) so it shows you have been present in your shop recently.