Shop Still in Vacation Mode

[MullionRouge]

Hello everyone,

My Etsy shop has been placed on vacation mode by Etsy, and in the Shop Manager, it says:

"Your shop will stay in Holiday mode while we review your info. This means you won't be able to receive new orders until we finish verifying your info (which usually takes up to 48 hours after you uploaded your document). No need to do anything else right now – we'll reach out if we need more details from you."

It has been about 4 days now, and I haven’t received any updates or further instructions.

Has anyone else experienced this? Is there anything I can do to expedite the process or get more information?

Thank you in advance for your help!

[BagmakerSupply]

@MullionRouge: Based on the many many threads about the same issue in this forum, the 'usually takes up to 48 hours' estimate seems very optimistic. Hopefully one of the Etsy moderators will see your thread and forward it on.

[MONKEshop]

Our store has been forced in vacation mode for 3 months now and no one is responding to the support case to. What a nightmare it has been to be a seller on Etsy.

[WeAreBirdieBirdie]

I've had exactly the same issue since Saturday. No communication about why or when it'll be resolved. This is now the 4th time in the last 18 months! My shop will magically go back online (maximum time was 2 weeks) and I once got a call back (when they had this feature) and was told it was an error on their end. I've raised a ticket and can see if was checked but no updates to it from support so completely in the dark. This is so frustrating as we are helpless and losing money everyday.

[ModKenneth · Accepted solution]

Hello! @MullionRouge @MONKEshop @WeAreBirdieBirdie  We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.