watercolourlane
Inspiration Seeker

Shipping Labels not working

Anyone else having this problem?

It says.. 

1 label failed to purchase

I have been trying for a few days, and keep getting this message. I have contacted Etsy support via chat, but didn't really get an answer or a time frame of fixing.

 

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NanaLetha
Inspiration Maker

Re: Shipping Labels not working

I bought and printed labels this morning with no problems. 

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Re: Shipping Labels not working

I was unable to purchase a FedEx label on Monday and issue continued on Tuesday. I received the same message. I changed it to USPS, just a bit higher and a day slower. Because that worked and I wanted to get it shipped, I did not bother to contact Etsy. 

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TBQSC
Community Maker

Re: Shipping Labels not working

I got that message last night when I printed my labels, but then I found my account was actually charged.  I went to the order and clicked the reprint label and had no issue.  I would suggest you check your etsy account and see if it actually charged you for the label or not.  Be sure to ONLY use a browser though ... the problem usually only happens when using the app.

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