Shipping Box Size auto picking wrong

[WhiteAspenStudio]

We just sold an item and it was "put" in a box size that we do not have entered as an option. Is this a bug? I think it has now happened a couple of times. We have plenty of box sizes entered that it will fit in fine, but the box it listed it to be shipped in at the shipping labels page is not one that we have ever entered or used.
This can mess with the automated shipping charges the customer is charged.

[calialater]

Hi Philip and Stephanie,

It sounds like you're using calculated shipping. If you have particular box sizes you want to ship with, you can edit your Package Preferences.

Here's a short help article: https://www.etsy.com/help/article/6167

The box sizes that are currently being shown for orders using calculated shipping are just suggestions -- you can change them and use different ones. If you update your package preferences to only use the boxes you have, then we'll only use those when calculating shipping costs.

Hope that helps!
Calia

[WhiteAspenStudio]

Thanks so much for the quick reply,
I am a little confused.
Most of the time when we sale an item it does put it in a box that we have listed as one of our box sizes under Package Preferences. We do not have the "Use common Etsy package sizes" button checked, but we do have about 15 different box dimensions listed under that which we have set up. Our items also all have a weight and dimension in their description.

It almost always puts sales in the correct package size, even when multiple items are purchased at the same time for one customer.

This time is just put the item in the "Package" that is the exact same size as the item dimension we have entered for the item, which is not one of our custom package size options we have entered.

I think we are doing everything the article says to do??? Any thoughts?

Thanks in advance!

[4SistersVintage]

Similar problem here. We pre box items. The size and weight are then entered to put it online. I have noticed several times that when a customer buys an item and I go to print a label it has changed the box size on me. I edit the size before printing, but rate does not seem to change. What is going on?

[calialater]

Can you share the order number with me? I'll be happy to look into it.

[WhiteAspenStudio]

No problem, thank you!
#1101698656

[calialater]

Thanks! This is a known issue and something we're working on fixing. Thanks for your patience.

[WhiteAspenStudio]

Ok no problem, thank you for looking into it and letting us know!

Just a thought, it might have something to do with it being an international shipment/purchase.

That seems to be the only thing different about this one not working correct.
Thanks for what y'all do!

[ChristmasIsLove]

@4SistersVintage You're supposed to enter ITEM SIZE not BOX SIZE in the listing when you use calculated shipping. If you're entering box size, calculated shipping puts it in the next larger sized box in your Package Preferences, instead of the right box.

Next time you have an issue, please start your own thread, instead of posting on a zombie thread that is 6 years old, like this one. Etsy info changes fairly frequently. Threads become outdated in much less than 6 years.

[hopeandjoystudios]

This post was from 2016.. think she probably figured it out!

[FabioMcMustache · Accepted solution]

Hello everyone!

If you would like to share your thoughts and get the conversation going about this or similar topics, we ask that you start your own thread instead of bumping an old one, as this can cause confusion for members reading.

Having said that, we are closing this thread as it is indeed a bit older, and the information contained here may be outdated.

Thank you!