Shipped orders still showing in transit a month later

[sweetstonesjewelry]

I have over a dozen orders that have been delivered but are still showing as pre-transit. Some even from mid-February. This has to be affecting my shop in a negative way. Definitely won't have a star seller badge next month. Has anyone figured out how to fix this issue? If not, is there a customer service line that I can call? Don't laugh. 

[MoonlightMartini]

Try removing the tracking number and putting it back in. (If you are still able to edit it)

[ChristmasIsLove]

As explained in numerous other threads on this same issue, you can contact Etsy Support and get them updated.

[sweetstonesjewelry]

How do I contact etsy support?

[GroovinSusan2]

They still show up in Etsy Star Seller stats as no tracking even after chat. And time is money. I don’t have the time to be on Etsy chat for every single order because they show pre-transit on Etsy, but show movement on USPS website. Just wish they would fix this issue.  

[moonbeamgifts]

They're now refusing to do that through support in favor of waiting for the engineering team to finish their work.   

[sweetstonesjewelry]

My Chat button disappeared months ago. Whom are you chatting with?

[ChristmasIsLove]

@sweetstonesjewelry There is no phone number for Etsy Support. Go to Dashboard, Community & Help, Contact Us. Go through the menus. When you get a page that says "I still need help..." click on that. You should get a Chat or Phone Callback option if you followed the prompts correctly.

You are a Star Seller, and should have the Chat bubble in the lower right corner of your Dashboard page (on a PC, no idea about mobile). Use a browser, not the App.

[sweetstonesjewelry]

I just wasted another 20 minutes jumping through the Etsy help hoops and saw no chat or phone callback button. 

[sweetstonesjewelry]

My Chat button disappeared months ago.

[LoonMtEmbroidnCrafts]

Same problem here. One Pre-transit sale has left me a review!! Had chatted over a week ago, obviously that didn't work. 

[RusticBucketsSouth]

I have had a number of Pre-transit items over the years that were shipped and leave reviews.   I haven’t tried to change it and it hasn’t seemed to make any difference in the end.

[slimchicken]

I have no option to chat or call, or even request a call. My only. option is to "email us" (and expect a response in 1 - 2 days. I have had one robot-response in 10 days, though I have sent multiple email, all labeled and worded a bit differently. Nothing.