That fact that your team can't manually correct an unjustified Star Seller ding is rude! We provided proof we shipped on time. What is the point of customer service then?
@OneFitk9: Any integration can fail and in the end it is the shop's responsibility to make sure that data is correct. A long time ago, before Star Seller was even a gleam in some corporate eye, we learned to spend a few seconds to scan through the previous day's shipments to make sure that everything was at least "in transit" so that we could catch and fix any errors right away.
All my orders are pushed to my ship station automatically. When it is shipped, it also automatically updates as it is all integrated. I have never done anything manually on past orders. Etsy support sent me here, I see now this is NOT where the complaint should have been posted. BUT thanks for hearing me vent lol.
Just looking at your shop the announcement seems to say you are only doing business on your website at this time. Are the items you have listed for sale actually for sale here on Esty? Asking for my dog friend...
Etsy sends a lot of people to the forums for help when they cannot be bothered to tell them they won't help. The star seller statistics won't (not can't) be changed for any reason because that would require numerous people working over time, full time to correct all the complaints. It isn't just people with legitimate complaints but all those who just don't think they should stand for whatever reason. I would figure out why the orders were marked as late and correct that and forget about the dings you already have.
@OneFitk9: Any integration can fail and in the end it is the shop's responsibility to make sure that data is correct. A long time ago, before Star Seller was even a gleam in some corporate eye, we learned to spend a few seconds to scan through the previous day's shipments to make sure that everything was at least "in transit" so that we could catch and fix any errors right away.
