Setting Up New shop issue with adding billing card details

[EyePoppingGallery]

Hi all! So opening my second shop yesterday but when I got to the add billing details (card details) the system (when confirm is selected) just shows an error message and highlights the 'Country drop-down menu' in the form field?

I've tried 2 different browsers and 3 different cards, but nothing gets me past this point?

Anyone else seeing this?

[ArtDollsbyJD]

The shop you are posting from?  Or another?

Did you fill out country information correctly?  Since it has been some time since I opened my shop I can't recall details of opening.  Perhaps it is competing with the opening information used to start a shop?

Before opening a 2nd shop, I would suggest completing the first shop.  Shop policies are not complete.

[EyePoppingGallery]

Thanks for your reply. I think another thread has started above my one with the same issue. Seems to be a glitch in the Matrix @ArtDollsbyJD 

[SparkleInYourLife]

I'm having the same exact issue today. Did you get this resolved?

[EyePoppingGallery]

Hi @SparkleInYourLife! No I haven't sorted it yet. I have raised a ticket and had the generic 'check your card details' message', but nothing more.

You got anywhere with this?

[LeanneSwiftCreative · Accepted solution]

I had a similar problem (from the UK) and contacted support to no avail – in the end I took out my mobile phone number and it went through. Hope this helps!

[EyePoppingGallery]

Is the right answer!!! It worked! I seriously owe you. You're a star @LeanneSwiftCreative 

[beadedbyhalli]

ive also been having this issue but the removal of the phone number hasnt resolved it very annoying.