When I click into an order to send a message, the 'send' button remains outlined in blue and the message does not send.  Anyone else experiencing this issue?

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my messages aren't sending!

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Re: 'Send' button not working

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Same.  I can't respond to requests or message a buyer on a customization/send a proof.  

 

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hbhill
Conversation Maker

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@Dustyroadgurl  Jessica, I was able to use the Compose button in messages to create a new message; similar to email. 

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Yep, having same issue.

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Ribbongeek
Inspiration Seeker

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I am having the same issue - push the send button, it outlines the button in blue but the message goes nowhere.

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LunaKellyDesigns
Inspiration Seeker

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@SpringMeadowCo wrote:

When I click into an order to send a message, the 'send' button remains outlined in blue and the message does not send.  Anyone else experiencing this issue?


Same! Can't send anything, button just doesn't work, it's clickable, but doesn't send anything! 

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Re: 'Send' button not working

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Same issue here. Wish Etsy would stop messing with the message system!! This is getting ridiculous! 

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Re: 'Send' button not working

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Same issue. Unable to send, highlights the send button in blue. 

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MiniMaeCrochet
Inspiration Seeker

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Same issue! Messages won't send when conversing via an order page. 

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Ooopy
Inspiration Seeker

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I am having the same issue.  No older thread with the buyer so it's not the same issue as before.

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ChillwolfArt
Conversation Maker

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Re: 'Send' button not working

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i am unable to post new listings

Is this also a glitch?

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Re: 'Send' button not working

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@Vintageartshome: There are quite a few threads in this forum about your issue. This is a very old thread about a different issue. You should probably start a new thread and also indicate if you are experiencing this using the app or a browser.

 

 

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Re: 'Send' button not working

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Same here.  Can't get the SEND button to work at all. I'll try the other way mentioned. Can't be a "star seller" if we can't communicate.

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ChillwolfArt
Conversation Maker

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@foodforthesoul 

NEW Announcement fr. Admin: Fix in Progress.  Hope it will soon be remedied for everyone having issues.
https://community.etsy.com/t5/Technical-Issues/FIX-IN-PROGRESS-Message-not-sending-when-messaging-fr...

 

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Re: 'Send' button not working

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I have just managed to send a message so looks like it has been fixed now!

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CoobirdCo
Inspiration Seeker

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It seems you have to reload the page and then you are able to send messages  

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