Seller Information Deadline

[PearlDesignAndCo]

I've been made aware of the seller information update deadline, each time I try to update my information it says "There was an error saving your taxpayer information, try again later" That was 4 days ago. I've sent MANY help requests to Etsy and no response.

The original issue to start the process was updating my business phone number- 

Days later its my name and tax ID not matching? When this information has been fine for YEARS.

"The name and Tax ID provided does not match the IRS records. Please ensure you enter the correct name associated with your Tax ID provided."

Could this be because a government issued ID got renewed? That doesn't correlate with SSN and name.. 

[BagmakerSupply]

@PearlDesignAndCo: "When this information has been fine for YEARS." The ever changing laws and regulations mean that what might have been acceptable yesterday is no longer enough today. Basically now everything needs to match exactly, particularly for automated verification systems.

"I've sent MANY help requests to Etsy and no response." Did you not even receive the automated reply meant to weed out the people who contact support over common issues that can be easily solved? Every eMail from Etsy support should have a link something like "I Still Need Help". Click on that link in each reply from Etsy (or actually reply stating that you still need help) to keep the report alive otherwise Etsy will assume that it is resolved. You may have to do this innumerable times, before anything is done but do not give up. DO NOT open a new issue or contact Etsy multiple times about the same issue (doing so appears to close the one you already opened and puts the new one on the bottom of the pile). 

[ThePillowCoverStore]

I couldnt get past step 3

Would be nice if Etsy could get their things to work properly before demanding info with such a small compliance window

[CraftyCornishMaids]

etsy hasn't been checking everything for years, only some things

they are asking a lot of sellers to add or update information at the moment

with the inform act, there are more things to check

[FabioMcMustache · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team, and your case is being worked on as we speak - Moving forward, they will handle it directly with you, so please stay tuned to your email as they may reach out through there. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.