Seller Account Hacked

[TracerLeathercraft]

I found early this morning that someone hacked my seller account, added a bunch of T-Shirt listings, then hacked other accounts to make sales. The hacker also put their bank account in the payments and mailing address in my profile.

I got a few messages from the buyer's whose accounts were hacked in the sales. The best I could do is tell them my account was hacked and they should contact their bank/credit card companies. Also, that I emailed Etsy about it. I deactivated the listings, changed my password to a randomly generated one and set up 2-stage login. I tried to close my store, but it wants me to pay for the fees this incurred before I do so.

This is making me sick. It annoys me to no end that Etsy no longer has a phone number I can call to get this fixed.

[ChristmasIsLove]

https://help.etsy.com/hc/en-us/articles/115015654008-What-to-Do-if-You-Suspect-Fraud-in-Your-Etsy-Ac...

[TracerLeathercraft]

Already did these things.

[dippeldiundscribble]

"changed my password to a randomly generated one and set up 2-stage login."

I do hope you used a different device for that. You need to run a check of your computer immediately. 

[thatregina · Accepted solution]

I'm very sorry to see this, Tracer. We've referred this to the appropriate team, and you should hear back with resolution soon. I'll close this up in the meantime. Thanks!