Search not working on app

The last few days, some search terms are not working on the app. It just says 'hmm, something went wrong' with a 'try again' button. Playing around with it, it seems like the plural of words aren't working. Such as searching for earrings doesn't work where as earring does. Same with the words necklace, bracelet, hoop earring, crochet pattern. When I add the 's' it errors. It's very strange! 

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Re: Search not working on app

The app is very glitchy. It always has been. I don’t use it anymore. A browser open on my devices is so much easier. Besides the app is basically just a place to grab maybe more personal info than some are comfortable giving. Easy to sell info. ( read what is given up by using it) 

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GiftsPassion
Inspiration Seeker

Re: Search not working on app

I have noticed this too now, I wanted to make a point to someone, showing them how our product listing thumbnail photos are shaped differently on desktop search results, desktop shop home page, and mobile app, as I was talking about the nightmare of choosing a resolution that works for all the 3 things, when I noticed I couldn't bring up my products on app, because the search results tells me "Hmm. Something went wrong- There was a problem loading search results. Please try again.". As you said it does work for singular words, but not with plurals, how odd. Hope they fix this soon because this may have an impact on our sales!

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ThatHMSchoolMom
Inspiration Seeker

Re: Search not working on app

My app isn't working! Can't search anything. Got my husband to download the app, and he can't search either. It's been about 4 days. However all iPhone users I know, are up and running. I have a feeling android phones are not working. So yay for us, definitely seeing a difference in sales.  Hope they fix it soon! 

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Re: Search not working on app

@ThatHMSchoolMom 

People do know if the app is not working to just use a browser window.. They do know that.. Plus a lot of people do shop via their devices but just not on the app.

Lots of social media posts to just not use the app at all-so I would not attribute sales either way on the app. I would blame the economy more and competition.

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PureCaratUSA
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Re: Search not working on app

use browsers, app is glitchy most off times

 

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Re: Search not working on app

I always use the browser when I'm searching for something to buy

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GiftsPassion
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Re: Search not working on app

I spoke to Etsy Support yesterday and, even though I was pretty sure somebody must have told them already about this malfunction, I reported the issue. Today the problem is still there, so I imagine they are not spending a particular amount of time and effort trying to fix the problem. It seems like a pretty serious malfunction, the literal search function of the shopping app doesn't work well, I would imagine it's a top priority issue, but alas it seems it isn't.

But then again, there's another long standing bug by which if you bulk change prices, all the product photos of the affected listings become unbound, thus defeating the purpose of the function, which was to avoid users from having to go listing by listing changing things. Last time I checked was still there after a year, so I wouldn't hold my breath to seeing stuff fixed quickly.

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ChillwolfArt
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Re: Search not working on app

@ThePrettyDitty  I don't use the App (never have, personal preference). What doesn't make sense is it's constantly being pushed. On the Home Page, "1,000 Reasons to use the App". And you can only vote for People's Pick, Design Awards via the App. Which leaves out a lot of people like myself, who would like to vote, but will not use the App to do it. As much as Etsy pushes the App, you would think many of the glitches would be worked out by now.

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Re: Search not working on app

It seems everywhere we turn these days, etsy is shooting themselves in the foot.

I don't know what's going on with them, maybe someone internally is attempting to sabotage the company. The amount of glitches, malfunctions,  and AI failures that seem to be reported lately cant possible one giant oversight 

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