Scam

[KalisPolymerShop]

Hi i recived an order kinda but i think it was scam but im not sure how they got my email so the message goes:

Congratulations! Your item has been sold!

The buyer has already paid for the order. Now you just need to confirm the payment to proceed with shipping.

Check your ********
Don't forget to check “spamm”

Don’t forget to pack your item securely and ship it on time. Good luck with your future sales!

Thank you for choosing! 🤍

So on etsy seller it said he orderd but was not paid ,i went to my email there was a message in spam folder but it was really schetchy so i didnt open it ,im a new seller at etsy so im not sure what happens when someone orders.

Was it a scam? If it was it was really well done it even said there was one order but not paid in etsy seller

[NanaLetha]

Scam

[KalisPolymerShop]

The only thing is im not sure how they got my email

[dayspringcollectible]

Emails are easy to get by anyone who knows their way around the internet.  So are your phone number, address, family members, place of employment, etc.  If you are using a computer and/or cell phone, your life is anything but private.

[ModKenneth · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

[dayspringcollectible]

Any legitimate order will show up on your Shop Manager page under Orders.  If it isn't there, ignore any other communication regarding it.

[ChillwolfArt]

Hi, Welcome to Etsy. Scammers tend to target new Sellers, often appearing within seconds after someone lists an item/s.  I have been seeing an increase of new Sellers coming to the Forum lately; some are being bombarded with Messages from scammers. You don't expect to start fresh on a site, and immediately get hit with this garbage. And as a new Seller, I can see where you could be caught by it; it could happen to anyone. Re: your statement about how did they get your email. That's a very good question. And I love how the idiots tell you to package securely and ship on time (how very helpful). 

Many scammers are posing as "Buyers", stating they need your email for an Order. They don't, Etsy already has it. They are trying to get you to input your banking info, so they can steal from you. When you receive a LEGIT Order, it will appear in "Orders & Shipping" (Left Column of Shop Dashboard); it will also show in your Payment Account. if it isn't there, you have no Order.  Mark the scammer's Message as Spam (so you don't get dinged for S Seller).  And never click on links or engage with them. In your case, it sounds like they were posing as Etsy Support, informing you of a sale.

"Verification" is a popular scam, as well as posing as Etsy Staff/Support, etc.   Scanning of QR Codes is another. When you receive a LEGIT Message from Etsy Support/Staff, etc., it will appear in the "From Etsy" Folder (in Messages). If it isn't there, Mark the Message as Spam (so you don't get dinged for S Seller).  

Here is the Help Article re: Scams.
https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Scams-and-Suspicious-Messages?seg...

Hope this is helpful to you, and I hope you don't receive any more of these bloody scammer Messages.

[EllaquentBoutique]

I am a new seller and what you described is exactly what I have been bombarded with with each listing. I have been reporting as spam all night long.  I now am getting threats that my account is suspended by the scammers...I worry because in my emails i got an email from etsy for the one time set up fee and monthly post fees and worry that is also a scam ...

the emails look the same.

[Natalya1905]

@KalisPolymerShop  Make sure you have a license from Studio Ghibli to use their characters in your shop. Otherwise your product is IP-infringing and cannot be sold anywhere, on or off Etsy. 

[ButterflyFeetDigital]

Scammers tend to target new shops.
Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899 

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.