Same issue as other shop with Star Seller message response rating.

[KitKatKnitz]

I was given a 50% response rate, however, the message was from a person I contacted to possibly buy from, not from someone trying to buy from my shop.

Appreciate it if you can adjust this.

Thanks,

Doug Moore

KitKatKnitz.Etsy.com

[Former_Member · Accepted solution]

There's nothing to adjust.  If you want the star, you have to answer ALL initial messages or send them to spam.

[PillowDetails]

Etsy won't adjust it for you, unfortunately.  I had this happen once, and it should never happen again.  Now look for the blue banner on desktop, or the blue dot on mobile, for any message that requires a response - or marked as spam.