Repeat buyer with no previous orders?

[#1]

Hi, I have an order with the repeat buyer star next to their name - however when clicking on Order history they have never placed an order with me before. Or at least it’s not displaying properly?

Obviously it’s not a major issue but a bit confusing- especially since I normally thank buyers for returning if I see the star. Anyone else encountered this before?

[TheInkyDeer · Accepted solution]

@CanningCrafts Yes it's a glitch. After hearing back from Etsy support I just wanted to update: It happens when there's a failed transaction that never goes through. Once a buyer tries to re-purchase again it will show the repeat buyer star next to their name with the seller seemingly unaware. Mystery solved. Hopefully this explains things if anyone else notices this lil technical glitch in their shop.