Refusing a Sale

[TheHoyaPlantry]

I need a definite answer on wether or not a customer can leave a review if you choose the “seller declines sale” option. I have encountered a customer who I know it will not be wise to continue forward with a sale. I have not shipped it yet and would like her money sent back to her and don’t want her purchasing from me. I have been unable to get a definitive answer. Once I hit the decline sale button, is she able to leave a review and is she notified that I declined the sale? Thank you. 

[NanaLetha]

If you fully refund and also cancel the buyer can leave a review until the cancellation is finished processing.

[PillowDetails]

The cancel option, used first, refunds in full, and it's immediate.

Jury's out on what circumstances enable that 48 hour review period (see my post, below)

[VintageGiftsEE]

You do not have to sell to her if you do not want to .

Yes , refund and cancel 

If she is not fast enough she will not be able to leave a review 

[PiecesOfMePaperCraft]

Once I hit the decline sale button, is she able to leave a review and is she notified that I declined the sale?

She'll get a notification that her order was cancelled.

[LynnsLittleShop]

Go with your gut, refund and cancel and pat yourself on the back for recognizing you don't have to sell to them!

[PillowDetails · Accepted solution]

If you use the "Cancel" option first, it refunds in the same step.  It has been observed, that depending upon the time frame - if it's still before your shipping date - the Buyer will not be able to leave a review.  I've seen this happen as a Buyer myself, when the Seller didn't have the item, and cancelled my order.  I thought to look, and there was no option to leave feedback.

Now, there's a thing where the feedback window only opens for received orders after the longest estimated arrival date.  So who knows, but for sure I suggest you use the one-step cancel option.

[TheHoyaPlantry]

Thank you! 

[CollectorsFinds2]

@TheHoyaPlantry  ONLY use the one step CANCEL option!!!’   It refunds at the same time