Hi. My last two orders the buyer purchased and as soon as the person bought they asked for a refund. I’m new and confused by the finance part. I’ll do best I can to explain. I never shipped or purchased the label. First person I pressed the cancel button but instead of my account being at 0 like I imagined null and void as If the purchase never happened, I later was charged $4.18. First person I know just was concerned the order would not get to them in the time they wanted based on the estimate it showed him once he bought it.
Second person I think is scamming. I could be wrong. You tell me. I get the purchase but then very soon afree another person contacts me private message that isn’t the buyer. They say pay pal emailed them of the purchase but that it wasn’t them. That someone stole their credit card basically. But pay pal I do not believe has private info of Etsy like who the seller and order # etc. Because she herself had a Etsy account and found me fast. I told her that I needed to contact Etsy. She then sent me a picture showing that Pay Pal emailed her and showed they gave her a full refund. So if pay pal refunded her and she is supposedly getting “new cards” and canceling the one that was used for the purchase, then why is she asking for another refund from Etsy or me or however it works I still don’t fully understand?? If she is supposedly canceling the card then how will refund get to the card she used on file with Etsy through me? And again she was refunded by Pay Pal fully $94 which was the amount she paid. I also found it weird the buyer bought the most expensive shipping label that I was supposed to buy at $26. Shipping a few states over. I feel this person is trying to get refunded twice somehow. Already once by Pay Pal. They Paid for most expensive shipping to get more refund money I believe. Cause shipping for the item is usually around $4 and gets there in a couple days.
And I don’t understand the finance part. Say she spent $94. Whatever fees are taken out taxes and Etsy and price of hat and money for shipping goes to me so I can in return buy the label, that money if goes to my account “available for deposit” I can imagine I press cancel and the money gets shipped back and it’s back to 0 null and void. But last refund I was charged $4.18 somehow. And I’m concerned not only is this a scam but my unfamiliarity and the weirdness of the numbers I will be charged the full refund when in my account right now it is showing 0 in “available for deposit”. It is showing $81 and change under “activities”. Which $81 doesn’t make sense when the buyers full purchase was $94.
I’ve tried talking to Etsy chat and it was like they didn’t want to even talk. Cause it shouldn’t be this complicated. They told me the person did a “charge back” but in my dashboard I was never notified or emailed. Yes in private message was asked for refund. But in my account it says 0 for deposit. So how can I refund plus I feel it’s a scam.
when you do refunds how exactly do you do it to not get charged?
