Receiving messages from buyers on phone but they are not on Etsy

My buyer messages are coming are coming on phone but they are not being updated on Etsy!

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NanaLetha
Inspiration Maker

Re: Receiving messages from buyers on phone but they are not on Etsy

What do you mean by "updated"?

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bradgoodell
Community Maker

Re: Receiving messages from buyers on phone but they are not on Etsy

What do you mean "by phone"?  Do you mean Etsy notifications?

Check your Spam folder on Etsy.  It is possible you are getting notifications and Etsy is moving the messages to spam. 

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Re: Receiving messages from buyers on phone but they are not on Etsy

Not on Etsy website, not in spam. I get buyer messages on my phone but they are not showing on Etsy

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Re: Receiving messages from buyers on phone but they are not on Etsy

Maybe they are finding you from your website?  I personally would be very dubious about phone contacts from buyers.

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Re: Receiving messages from buyers on phone but they are not on Etsy

Please clarify if your past Etsy customer that notified you by phone actually placed an order on Etsy using your shop. Apparently, it seems that you didn't receive an Etsy order from this customer, only a phone call. It your already established customer is calling you based on your personal website then  you may want to ask that person to place an order on your Esty Shop.

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Re: Receiving messages from buyers on phone but they are not on Etsy

No this is a past customer coming though, past buyer. This is a tech issue

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Re: Receiving messages from buyers on phone but they are not on Etsy

I clarified this - it is a message from past customer. Not spam.

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bradgoodell
Community Maker

Re: Receiving messages from buyers on phone but they are not on Etsy

It doesn't have to be spam to end up in Etsy's spam folder.  Sometimes it just happens.

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Re: Receiving messages from buyers on phone but they are not on Etsy

Maybe she means it is only appearing in the Etsy App on her phone and not in Etsy on her computer????

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