Purchase order error

[SiSiandLou]

Hi, I’m new to Etsy and trying to see how I can fix an issue I have, if anyone can help please?

I have two messages from tech support asking to reply with my email because a  buyer’s purchase has errored. I replied with my email but nothing happens. 

has anyone had this before? And know the fix? 

[Former_Member]

I wouldn't respond.  This sounds like some sort of scam.  If the buyer's purchase has an error, the sale won't go through.  If you actually have a sale you should see the amount of the sale, including the fees in your payment account.  Etsy already has your email address and will use it to inform you of sales, etc.  

[TylerGraceCo]

That was a scam. Never give out your email. You should change all your passwords asap before they access your account. Sorry this happened to you.

[DesertChains]

This is a scam. Don’t respond or provide any personal or financial information. Send it to spam.

Make it part of your daily routine to visit the forums. You can learn so much about ongoing concerns, problems, glitches, and scams. Stay informed!

For the full discussion about recent scams, see here: https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

[BagmakerSupply]

@SiSiandLou: There are quite a few threads in this forum about this - It is a SCAM - you might want to read the excellent post by @bradgoodell  in https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema... and https://community.etsy.com/t5/Technical-Issues/Why-do-they-ask-me-for-my-e-mail-in-order-to-make-a-p...

There is also official information from Etsy at https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages?segm...

If you have not already done so, you may want to read https://help.etsy.com/hc/en-us/articles/115015710308-What-to-Do-After-You-Sell-an-Item?segment=selli... for an overview how orders work for sellers.

Be sure to mark the message as SPAM so that it does not affect your stats.