Problem with star seller status

[StreamFactory]

I encountered a situation where my store only sells digital goods, but recently, when creating a custom order for a customer, I mistakenly created an order for a physical item, even though it was a digital product.

The order was completed, the customer received their digital product via a download link in the chat, but the Etsy system is asking me for a shipment tracking number, which I can't provide because it's a digital product.

Because of this, I didn't receive the Star Seller status, even though I fulfilled all the criteria except for timely shipping. I can't fulfill the timely shipping criteria because my store exclusively sells digital goods. What should I do now?

I contacted support twice, but they couldn't help me.

[NanaLetha]

You only need 95% for shipping and tracking. You have no star seller badges which means you did not make the required $300.

[UppNorthEh]

The OP has reviews and replies badges,  Why are you always seeing no badges when there are multiple?  

[BagmakerSupply]

@StreamFactory: "What should I do now?" Unfortunately there is nothing you can do. Etsy has been very clear that every listing sold as a 'physical' item requires a tracking number not to negatively affect Star Seller stats. That it actually was 'digital' is irrelevant. The support people are not given the capability to change Star Seller stats, and I do not know if anyone in customer service would have the ability to change this underlying data so that your stats could auto update.

[StreamFactory]

Thank you all for your messages, I will be very grateful if someone can share contacts where I can at least try to do something about it

[TheVintagePineapple]

@StreamFactory You'd have to contact them thru your Dashboard > Contact us.  Choose  Managing my shop & listings > Star Seller.

You'll then see ''Etsy Support can’t make changes to your Star Seller data...'' and advice to post in the Tech forum.  If you do contact them anyway, be aware that you'll probably get an auto-response with a link to an article about SSB requirements and/or a suggestion to post in the Tech forum.

[bradgoodell · Accepted solution]

There is absolutely nothing to be done.  Etsy will not adjust Star Seller for you.  Etsy has specific policies, and if you make a mistake, Etsy considers it your mistake, not something Etsy needs to fix.  

Continually contacting Etsy in the hopes for a different answer will be an exercise in frustration and will fail.  But worse, all the time you take up with Etsy Chat or Customer Service means you've taken time away from other sellers.  There was sellers who have very real and pressing issues, such as a hacked account, or a suspension, or an issue getting paid.  Their urgent concerns don't get met when people tie up support.  

Do yourself a favor, consider this a learning experience and put it behind you.  

Good luck.

[StreamFactory]

Yes, I think you said it very well and gave good advice, thank you

[BagmakerSupply]

@StreamFactory: If you have not seem it, read https://community.etsy.com/t5/Announcements/We-ve-improved-our-made-to-order-digital-listing-experie... and follow those instructions instead of using the flawed custom listing form.