Problem With Message

[MandoStore23]

Hi, I have problem with my account seller.

How can i fix this problem? 

Message error " I tuoi messaggi sono stati temporaneamente disattivati. Contatta l'assistenza per farli riattivare. Per maggiori informazioni sui messaggi, consulta FAQ e Linee guida della Community. "

[Amaradorn]

It says to contact support.

Have you read the FAQs and guidelines on the links provided?

You should also read the Seller policy regarding what can be sold on Etsy: https://www.etsy.com/legal/sellers/#selling

[howtobooksandmore]

If you have been contacting buyers who have marked your items as favorites, that is considered spam and would be why your messages have been deactivated.  Sending spam is against the terms of use of Etsy and is considered illegal in many countries.  You can sign up to have Etsy send coupons to people who have favorited an item or put it in their cart but you can't do it yourself.  You have no idea who has opted to receive these types of contacts and who hasn't so you cannot do it yourself.  If you haven't contacted potential buyers, then no one here can tell you why Etsy cut off messages, we can only guess.  You still have to contact Etsy and ask.  And if Etsy sends you here, ignore that and ask anyways.

[MandoStore23]

I wrote to etsy support about 3-4 days ago, but I haven't received a reply. I feel sorry for the people who write to me and can't get replies, because I have no way to reply. I also received negative feedback for this reason. .. I would like to resolve it as quickly as possible, but I think it will take a few days for assistance, which is why I asked you here... However, I don't think I have violated anything... I have never sent messages directly, I have always been contacted and I ONLY responded to those who contacted me...

[howtobooksandmore]

If these people have placed an order, their email should be on the order and you can contact them that way.  It can take days to months for Etsy to answer questions.

[MandoStore23]

Sisi, in fact I try to do it like this... but it's not very functional, because many customers don't read the emails at all and I'm taking negative feedback through no fault of my own... But it's okay, thank you very much for answering me, Happy Continuation .