FancyShams
Inspiration Seeker

Problem Publishing

Has anyone had a problem with saving or publishing a new listing? If so, would you explain how to resolve this issue please?

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Re: Problem Publishing

What error messages are you getting?  Is it telling you something is missing?

Old or new format?  I use the new but if I don't complete, it gives me the error message that something is missing.

Can you put the item into draft?  If no error message it might be your ISP.    

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FancyShams
Inspiration Seeker

Re: Problem Publishing

Hi JD,

The new format. I can't save it as a draft either.

I'm not getting a message telling me what's missing, just what's stated below.

This is the "error" message: Hmm, we’re having trouble saving your changes. Try again, and if this keeps happening contact Etsy Support.

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FancyShams
Inspiration Seeker

Re: Problem Publishing

The is the "error" message: Hmm, we’re having trouble saving your changes. Try again, and if this keeps happening contact Etsy Support.

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ChillwolfArt
Conversation Maker

Re: Problem Publishing

Hi, Here is another Thread (from July),  where the OP has the same problem (there were a few Threads about this). It looks like it was a problem using the New Listing Form.  I have not used it; I would always switch back to the old one.
https://community.etsy.com/t5/Technical-Issues/Error-when-publish-a-listing/m-p/142889618

Hope this helps.

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ChillwolfArt
Conversation Maker

Re: Problem Publishing

ETA:  I've never used Saved as Draft.  If a listing has many edits on it, I'll quickly Publish then Deactivate that listing, in order to make several changes. Reactivate when I'm done.  But I don't use the Draft option. 

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