RedleafOrigami
Inspiration Seeker

Error when publish a listing

Hello,

The system gave me following error message when I tried to publish a new listing, the issue started from yesterday. I have been tried for many time and the issue doesn't go away. It is very frustrating. The error message is:

"Hm, we’re having trouble saving your changes. Try again, and if this keeps happening contact Etsy Support."

 Is there anybody ever had the same issue? Could anyone tell me why and help me to fix the issue?  Is this because of something I did or it is Etsy error.

Thank you

 

 

 

 

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Re: Error when publish a listing

@RedleafOrigami: Are you experiencing this using an Etsy app (on which operating system) or via mobile browser or desktop browser (which browser and operating system)? If via a browser, are you using the "old" or "new" listing form?

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Re: Error when publish a listing

Oh man! I had the same issue earlier today and I was really concerned that I would be charged more than one listing fee by accident when I kept clicking buttons. I just waited a bit and re-did the whole listing and it went through fine, but it consumed too much of my time. Sorry that happened to you.

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ChillwolfArt
Conversation Maker

Re: Error when publish a listing

Here is a Thread from last month; the OP has the same problem.  But they were using the new listing form.
https://community.etsy.com/t5/Technical-Issues/Etsy-having-trouble-saving-my-changes/m-p/142535037

 

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Re: Error when publish a listing

In addition to the suggestions from others, I would try saving it as a draft after one or two changes, and keep small change saving. When I first started, I’d make all kinds of changes, add photos, prices etc, and then I would get the error. I found if I broke it into smaller Pieces, it saved. 

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Re: Error when publish a listing

Any solution for this issue? I have a copy of a listing that I made a ton of changes too and would prefer not to recreate it...

I am using the New Etsy. Cannot save a draft or publish. I already reported it as a bug.

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Re: Error when publish a listing

If you read the post from ChillwolfArt, there’s a link to another poster with similar issue. They discovered that if you switch back to the old view and back it may work. If not, contact support 

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NanaLetha
Inspiration Maker

Re: Error when publish a listing

@TheCrownArts  The new Etsy what?

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ChillwolfArt
Conversation Maker

Re: Error when publish a listing

@NanaLetha  I think it's the new Listing Form.  @TheCrownArts Please correct me if wrong.

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Re: Error when publish a listing

Correct, was referring to the new listing form. I did have to start over using the old form in that case sadly. Hopefully they will resolve the bug.

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ChillwolfArt
Conversation Maker

Re: Error when publish a listing

@TheCrownArts  Yes, it's a bummer that the new listing form is not more streamlines and efficient than the old listing form. And I'm sorry you lost your info switching back. After I opened this year, I didn't use the new form once (kept switching to the old). I can't see something coming out when it's less than what we already have (more work, less efficient, etc.).

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