Printing Invoice Help

[LaurelArts]

Does anyone know where to go to set options for invoice printing? All of a sudden my invoices have a banner across the top that I haven't used in ten years. I didn't change anything so I am not sure why this is showing. I do not want it on there. I have looked all thru settings and can't find an option. I have also searched the forums, but this issue hasn't been discussed.

[WitticismsRus · Accepted solution]

@LaurelArts 

Are you trying to print the packing slip (meant for buyers) or the order receipt (meant for sellers)? 

Try this 

shop manager > settings > info & appearance.

Once there look for Order receipt banner and see if you have a banner uploaded there. If so you should see an x to remove it.

Then also check on an order. Just go to any recent order and click the ellipsis icon (the 3 dots) then select print. You should get a pop up with options to print packing slip or order receipt or both. If you select the checkbox it should show you 'customize options' on the right of each . Just click that and make sure that 'order receipt banner' is not selected in either.

[LaurelArts]

WitticismsRus, you are a treasure,  thank you so much!

[Yesterdis]

Just today the same banner heading and a pic of item is showing on the invoices. Personally as a small business this is not cost effective for me. Way more ink to print & ink isn’t cheap.:(   I couldn’t find an option for removing it either.

[ModKenneth · Accepted solution]

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