Price Confusion

[HartfeltGiftShop]

Can someone please help me with a price issue? I have initial charms on my shop for $1.00 each.  I have them on sale for 75% off which is .25 each. When a customer puts more than one in their cart the price is .60 each. Does anyone know why this happening. Thank you! 

[ellainaboutique]

I just came to ask a similar question! I have items on sale for 25% and some on sale for 50%. The ones that should be 50% (showing as $5 in my shop) are showing as $7.50 in their carts. Ugh. 

[PiecesOfMePaperCraft]

@HartfeltGiftShop 

I see 50% off on the initial charm listings, not 75%. When I put 2 in my cart they were 50¢ each. 

@ellainaboutique 

I just put a 25% off item and a 50% off item in my cart and the prices were correct in the cart.

 I wonder if Etsy is glitching since you both posted about the issue at the same time. 

[TreeTreasuresCanada · Accepted solution]

@HartfeltGiftShop I see your letter charms as 50% off.  When I put 2 charms in my cart, the price was reduced by 50% (original price $2.00, discounted price $1.00)  When I added more charms, to a total of six, the discount for all six charms changed to 40%.  I can't explain.  Do you have several different discounts in your shop?  Perhaps, one on the charms and a different one for a purchase of multiple items?

[ellainaboutique]

Thanks for testing that for us!
I figured out my issue/glitch. 

I had the Etsy sale 25% off everything in my shop and I also had a simultaneous sale on a few items for 50% off and the customers cart kept defaulting to the 25% off sale. 

Thankfully my customer alerted me to this!  I corrected it by ending the 25% shop wide sale early and simply set up a new sale for 25% off the items not 50% off, whew! What a mess!