Potential Buyer Conversations going to Etsy Spam folder

[BlueRidgeStitches]

  Over the last week or so, I noticed I wasn't getting many Etsy Messages. This morning I got on my computer and realized potential buyer messages were going to the Spam folder in Etsy! Ahh! I am sure I missed out on multiple orders due to my slow response time. They probably reached out to other sellers who actually got their messages. I've been on Etsy since 2009 and I've never had this issue. 

  I reached out to Etsy support, but they could not pinpoint why the messages were marked as spam. I explained to her that I cannot be at my computer constantly checking messages while I'm working on orders and I don't know how to check the spam folder via the app. Well, then she explained to me that you actually cannot check the spam folder from the app. So basically, there's no way to find out that this is happening unless you check your messages on the computer. This is going to be a major problem when I am on vacation or out of town and can't drag my PC along with me. I do like to keep up with convos when I am away at least once or twice a day. Do I need to invest in a laptop just so I can check messages?! That's crazy. 

  I then kindly suggested I receive compensation due to the loss in orders. I spend a ton of money on ads and Etsy Plus. How am I going to get orders through ads if I don't receive the messages from potential buyers? She said she'd look into it and get back to me. 

  If you are having this issue, please report it to Etsy so they know this is a wide spread problem. Something has to be done. 

[NanaLetha]

You don't need to use a computer - use the browser on another device.

[TracyHallArt]

I had the same thing happen to me last week! I saw I had received a message and could not find it and just happened to see Spam folder and opened it and there it was! Will report.

[IndigoHome]

Where do I locate the spam folder?  I accidentally marked a new conversation “spam”.  Thank you!!

[RosePetalsEverywhere]

We just found this is happening to us, too! There are legitimate potential customers with relevant questions that we just found in Spam, so it's definitely an issue.

[IndigoHome]

Where is the spam folder?  Thank you! 

[BagmakerSupply]

@IndigoHome: Are you using an app? At last report is was visible only when using a browser - even your mobile browser.

[VintageCrossingStore]

Happening to us as well with a customer we were having an ongoing conversation with. Could lose a $2900 sale because of it. Etsy better get this straightened out. 

[MainsCalmesMiniature]

IndigoHome: il vous faut aller dans " messages " il y a plusieurs dossiers dont  celui " spam "

[IndigoHome]

Do I have to be on a laptop?

thank you

[OmasFabricStash]

I always used my iPad and had no problems. I went to my Etsy shop through Safari. I tried the app for about a week when it first came out. Haven’t used it since. 

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