EIN problems are resolved but my account is still frozen

[CloudscapeArtsUS]

So I was one of the many who's EIN number was being rejected even though it was correct.  That has finally been resolved.  However, my account says I am on a brake while I fulfill orders.  This is not true as I have yet to get my shop open.  I went to settings in shop manager to take myself off of vacation mode and it says that my shop has been paused because they can not verify info.  I don't get what is going on. Any information any of you can provide me with would be most welcome.  Thanks in advance.

[NanaLetha]

Did you also verify your bank account via Plaid?

[CryzalisMasksUK]

When was the issue resolved? it can take 24-48 hrs to update

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your tax ID verification. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.