Postage cost not received

[AmityKreation]

I made a sale, and the postage cost is £14.40. I have not received this postage cost, and it is not reflected in my Etsy payment account. I don't know what is going on; I've never had issues like this before. I'm unable to contact Etsy for help, no available page to contact - system down??? Does anyone have any clue what's happening?

[GlassyFields]

Go to the order and click on it to show the details. It will show what was charged for each item, shipping, taxes, etc.

Could be that free shipping was selected (check your profiles). If not, could be a glitch in which case the best thing to do is to contact Etsy.

[AmityKreation]

It shows in the breakdown of the sale that £14.40 is the postage cost, which is correct. But this is not reflecting in my payment account,

[GlassyFields]

There may be a delay between the transaction and everything showing up in your account.

[hopeandjoystudios]

Some of your listings show free shipping. If you didn't set that you may want to fix it.

[AmityKreation]

Free shipping is only for domestic orders, this order is international, USA, so there is a cost.

[NanaLetha]

You have free shipping to the US for orders over a certain amount.

[BagmakerSupply · Accepted solution]

@AmityKreation: As @NanaLetha mentions, at least some of your listings clearly say "Enjoy free shipping to the US when you spend $35+ at this shop." in the listing description.

[Duckwells]

Several dresses show free shipping for me in the US

[michellepatterns]

Check your shipping settings because some items do show they ship free to the US. Make sure domestic only is checked.

[AmityKreation]

Thank you all for your help; it is greatly appreciated.