AmityKreation
Inspiration Seeker

Postage cost not received

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I made a sale, and the postage cost is £14.40. I have not received this postage cost, and it is not reflected in my Etsy payment account. I don't know what is going on; I've never had issues like this before. I'm unable to contact Etsy for help, no available page to contact - system down??? Does anyone have any clue what's happening?

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Re: Postage cost not received

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@AmityKreation: As @NanaLetha mentions, at least some of your listings clearly say "Enjoy free shipping to the US when you spend $35+ at this shop." in the listing description.

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Re: Postage cost not received

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Go to the order and click on it to show the details. It will show what was charged for each item, shipping, taxes, etc.

Could be that free shipping was selected (check your profiles). If not, could be a glitch in which case the best thing to do is to contact Etsy.

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AmityKreation
Inspiration Seeker

Re: Postage cost not received

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It shows in the breakdown of the sale that £14.40 is the postage cost, which is correct. But this is not reflecting in my payment account,

 

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Re: Postage cost not received

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There may be a delay between the transaction and everything showing up in your account.

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Re: Postage cost not received

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Some of your listings show free shipping. If you didn't set that you may want to fix it.

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AmityKreation
Inspiration Seeker

Re: Postage cost not received

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Free shipping is only for domestic orders, this order is international, USA, so there is a cost.

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NanaLetha
Inspiration Maker

Re: Postage cost not received

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You have free shipping to the US for orders over a certain amount.

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Re: Postage cost not received

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@AmityKreation: As @NanaLetha mentions, at least some of your listings clearly say "Enjoy free shipping to the US when you spend $35+ at this shop." in the listing description.

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Duckwells
Conversation Maker

Re: Postage cost not received

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Several dresses show free shipping for me in the US

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michellepatterns
Conversation Maker

Re: Postage cost not received

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Check your shipping settings because some items do show they ship free to the US. Make sure domestic only is checked.

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AmityKreation
Inspiration Seeker

Re: Postage cost not received

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Thank you all for your help; it is greatly appreciated. 

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