User with PK user_id = XXXXXXXX does not exist for GET receipts request

[NatureVibeStore]

Hi! Starting from June 17, we have started to receive an error for some stores: "User with PK user_id = XXXXXXXX does not exist".
It is not for all connected shops. We get it for GET request /v3/application/shops/XXXXXX/receipts. Ever I have found some shops where we tried to get receipts, we got a response from first request and we got a error for second request

For example:
GET request /v3/application/shops/XXXXXXXX/receipts: {"min_last_modified":1749225551,"max_last_modified":1750228233,"limit":100,"offset":0,"was_paid":"true","was_shipped":null} - we got receipts

GET request /v3/application/shops/XXXXXXXX/receipts: {"min_last_modified":1749225551,"max_last_modified":1750228233,"limit":100,"offset":100,"was_paid":"true","was_shipped":null} - we got "Not found" error

The different is a value for offset only.

[BagmakerSupply · Accepted solution]

@NatureVibeStore: Based on other posts, there is no API assistance available through these forums. Have you tried https://developers.etsy.com/documentation/get-help/

[ImpatientTabletop]

Same issue here, started on 17.06.2025. GET request to fetch orders returns error K user_id = XXXXXXXX does not exist. Tried troubleshooting everything client side, though everything looks correct so I assume the issue resides with Etsy server. I suspect there is a bug with user-id routing. Support was not able to help and escalated the issue. 

[Amaradorn]

The API terms of use were updated on June 16th. Perhaps they changed something which is affecting your aps?

https://www.etsy.com/legal/api