Please help me understand this

[Former_Member]

I just got a message saying I have to confirm my bank details.  I was sent a qr code and instructions.  I followed instructions and ended up in my account authorising 250£ to verify my bank card. I just stopped at that point. Why do I have to pay £250 to etsy to verify my etsy account and payment option. Is this scam or standard etsy procedure? 

[Marmalady]

SCAM!!!!!!!!

Etsy do not verify anything in this way

If you have given the scammers any financial info, contact your bank / cancel your bank card immediately before they take any money 

Any legitimate messages from Etsy will be in the "from Etsy" folder in Messages on your dashboard -- check on a browser, not an app

[CraftsAndGlitterShop]

Did you receive the message in your inbox? If yes, is it in the 'From Etsy' section of your inbox? If not, mark the message as spam. 

If Etsy need you to re-confirm your bank details, they normally include a notification on your dashboard. And you will also find a notification in the finances section on your account. 

[CraftyCornishMaids]

go to your shop in a browser, not the app

in the messages section, on the left, is all your folders,

All messages from Etsy are in the "From Etsy" folder, as well as the inbox folder

If it is not in the "From Etsy" folder, go to your inbox and mark it as spam - you will also see, it actually says, highlighted in blue, it is from a buyer account, so you know it's not from etsy there too.

........

etsy never verifies bank cards,

They verify bank account numbers, and you do it through the dashboard on etsy - never click away, off etsy.

contact your bank, cancel your card, and get a new one.

[ButterflyFeetDigital]

Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

[RiverfallJewellery]

I agree, definitely a scam. As well as speaking to your bank, I would run a full virus check on your device as well, just to be safe. And then repeat it daily for a week and be on the lookout for any dodgy emails or slowdown in reaction time. 

[LunasAnxiety]

I have also been denied payment due to insuffient funds in my bank account. I was told I had to have £250 in my account in order for my details to be verified. Not the account number actually, the bank card I think. A confirmation that I am indeed the account holder. Why should any person need to have a certain amount in your bank account to confirm it is yours? It is the very reason I opened an Etsy account is to try and make money. I am broke so how do I confirm a certain amount if I do not even have it 

[ModAngie]

Hello @LunasAnxiety,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution, and do not click on any suspicious email links. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Report.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.