Photos are all distorted

[#1]

I see other sellers are missing photos. Mine are there but all very distorted and weird looking. Anyone else with that problem?

[AutumnHollowStudio]

Some of mine are stretched too, even those thumbnails that are already square. FFS. Who has time to edit all of these?!

I think I will wait, hopefully they will normalize themselves.

[MyOrganisedHome]

Good grief!

Is there no end to the idiocy that can be imposed upon us?

My photos are square, Etsy. Square. 
Your photo slots are square.

Square and square. That’s a match, right?

But what’s this? 
Etsy’s square is apparently different from my square.

Seems unlikely I know, but it must be true.

BECAUSE WHY ELSE WOULD YOU PROGRAMME YOUR SOFTWARE TO TAKE A SQUARE PHOTOGRAPH, STRETCH IT TO MAKE IT RECTANGULAR AND THEN CROP IT TO MAKE IT SQUARE AGAIN?

Hmmm?

Why?

My circular logo is now oval. And it looks stupid.

I am not a happy bunny.

[LorettasCottage]

Every day it's one frustrating thing after another.

[DoucescreationFrance]

La plupart de mes photos étaient déjà "carré" mais je viens de "recadrer" quelques unes. Mince je n'ai pas regardé le logo sniff

[FLcowgirls]

There are many posts regarding this in technical bug section, Etsy (I'm thinking a rename to Eglitchy) is supposedly working on it.

[MoonBeamsAndDreamz]

I just chatted online with ALEX.  He said they have engineers working on the problem.  I also expressed my displeasure with the whole second picture frame "request a video" thing.  There was no comment regarding that.  I suggest we bombard Etsy with chats showing our displeasure about the second photo/video thing!

[ChillwolfArt]

I just saw in another Thread, Admin MurphysGarden said they were looking into this (trying to find this Thread, and I'll paste it in).

[ChillwolfArt]

Here is the Thread with Admin's post.
https://community.etsy.com/t5/Technical-Issues/Photos-are-all-distorted/td-p/145777087

[AinaoraCrochet]

A quick fix might be re-uploading the thumbnail and NOT adjusting it.

My thumbnails are almost all not resized or moved, except 2 which are, and they are the ones squished.

I had problems with resizing weeks ago, so I just did them all so that I wouldn't have to adjust them inside the listing settings.

I think Etsy is fixing the problem, so I guess we'll just have to wait...

I hope this helps temporarily.

[PrairiePrimitives]

I just noticed this. So glad it's not jut me! Going to read this entire discussion now! 

[PrairiePrimitives]

Seems to be ok now. 11:03am in California 

[NeilBarrPhotography]

Mine's have returned to normal.

[FabioMcMustache · Accepted solution]

Hi everyone!

Thanks again for alerting us to this! We appreciate your patience while we worked to resolve it and can now confirm that this issue has been fixed. We're closing down this thread - please start a new one if you see anything new.