Im getting a lot of orders with only half the personalisation details or nothing at all. It seems the customer enters all the details at the point of purchase and then as the order processes, it either gets removed or only half of the details are on the invoice.
I dont have mandatory personalisation so its not uncommon for me to see orders without requirements but im starting to get a lot of complaints that orders have arrived without the details the customer requested.
Is anyone else experiencing this?
