video upload error

[clockofclocks]

I do not understand what it means:

The video you uploaded is too wide or too tall — try again with a maximum aspect ratio of 9:16

1. What are the size limits?

2. What is "maximum aspect ratio of 9:16"? is 8:16 ok? 9:30 ok?

[NanaLetha]

https://help.etsy.com/hc/en-us/articles/360053206073-How-to-Add-a-Listing-Video?segment=selling

[clockofclocks]

Thanks for the info, but it does not address my questions.

Specifically, I created my video, recording the window on my computer. The window size is 809 pixels width, 430 pixels height.

What is exactly wrong with it?

[BagmakerSupply]

@clockofclocks: If you are shooting for an aspect ratio of 9:16, your video would need to be 455 x 809 or 430 x 764 (based on the window size you mentioned).  https://www.dacast.com/blog/video-aspect-ratio/ may help.

[clockofclocks]

So, it MUST be 9:16, right?

And the message is wrong?

[clockofclocks]

9:16 does not work either.

Does anyone know how to deals with this issue?

[TheLaserTwinsJigs]

Same issue here... I get the error, adjust the aspect ratio to 9:16, but Etsy still says it needs to be a max of 9:16.... annoying and frustrating. You can get around it by making the aspect ratio wider, like 3:4. It'll have black or white bars on the left and right side - but at least you can get it uploaded.

[KocCustomDesigns]

Hey!

I had the same problem and I solved it by "almost" doing nothing. I uploaded my videos to canva, created a blank video project. Just placed the video inside the first frame. Downloaded the file from canva as a new mp4 file. Now it works with Etsy. I have no idea why it did not work in the first place, and have o idea now it works, though.

[CraftsByZeba]

It crops it for you if you upload on the mobile app