video upload error

[clockofclocks]

I do not understand what it means:

The video you uploaded is too wide or too tall — try again with a maximum aspect ratio of 9:16

1. What are the size limits?

2. What is "maximum aspect ratio of 9:16"? is 8:16 ok? 9:30 ok?

[NanaLetha]

https://help.etsy.com/hc/en-us/articles/360053206073-How-to-Add-a-Listing-Video?segment=selling

[clockofclocks]

Thanks for the info, but it does not address my questions.

Specifically, I created my video, recording the window on my computer. The window size is 809 pixels width, 430 pixels height.

What is exactly wrong with it?

[BagmakerSupply]

@clockofclocks: If you are shooting for an aspect ratio of 9:16, your video would need to be 455 x 809 or 430 x 764 (based on the window size you mentioned).  https://www.dacast.com/blog/video-aspect-ratio/ may help.

[clockofclocks]

So, it MUST be 9:16, right?

And the message is wrong?

[clockofclocks]

9:16 does not work either.

Does anyone know how to deals with this issue?

[TheLaserTwinsJigs]

Same issue here... I get the error, adjust the aspect ratio to 9:16, but Etsy still says it needs to be a max of 9:16.... annoying and frustrating. You can get around it by making the aspect ratio wider, like 3:4. It'll have black or white bars on the left and right side - but at least you can get it uploaded.

[KocCustomDesigns]

Hey!

I had the same problem and I solved it by "almost" doing nothing. I uploaded my videos to canva, created a blank video project. Just placed the video inside the first frame. Downloaded the file from canva as a new mp4 file. Now it works with Etsy. I have no idea why it did not work in the first place, and have o idea now it works, though.

[CraftsByZeba]

It crops it for you if you upload on the mobile app

[JinOsakaDesign]

Kept getting this error "Hm, we’re having trouble saving your changes. Try again, and if this keeps happening contact Etsy Support." and contacted support. Solutions provided did not work.

Tried uploading to canva method and redownloading, then uploading to etsy. Did not solve issue either.

The only work around that worked for me is to download to mobile phone, then upload via mobile app.

This is very strange and causes quite a bit of work, I hope Etsy solves it.