Printverse3D
Inspiration Seeker

Anyone is having the issue purchasing shipping label from Auspost for international order?

I am having an issue this week, when purchasing shipping labels for international orders (Australia to USA), Etsy is giving error of failing purchasing.   Wondering if this happens to anyone else (Especially Australia sellers). Much appreciated!

 

"

You just purchased 0 labels

1 label failed to purchase

See affected order "

 

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LynnsLittleShop
Conversation Maker

Re: Anyone is having the issue purchasing shipping label from Auspost for international order?

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Re: Anyone is having the issue purchasing shipping label from Auspost for international order?

@LynnsLittleShop 

That thread is from 2023 but there is a recent one from a few days ago reporting the same issue.
https://community.etsy.com/t5/Technical-Issues/Aus-Post-Shipping-Labels-International/m-p/145978206

As @givemeacrown mentioned, Australia Post did raise their rates for both domestic & international parcels on July 1st 2024. It could be related.

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LynnsLittleShop
Conversation Maker

Re: Anyone is having the issue purchasing shipping label from Auspost for international order?

Good grief, I need to look at the dates more, thanks for reminding me lol.

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Re: Anyone is having the issue purchasing shipping label from Auspost for international order?

@LynnsLittleShop 

No worries! I just went back to that old thread and noticed there are a couple of recent comments anyway.

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Crimotaku
Inspiration Seeker

Re: Anyone is having the issue purchasing shipping label from Auspost for international order?

Yeah i have this issue as well, been going on for a few days. Mostly involves AU to USA international labels.

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LostMiniatures
Inspiration Seeker

Re: Anyone is having the issue purchasing shipping label from Auspost for international order?

Hey, I’ve been having this issue too and posted - spoke to support today and there is no ETA or resolution.

Ive been using my post instead but it’s so slow and hideous. 

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D6Designsaus
Inspiration Seeker

Re: Anyone is having the issue purchasing shipping label from Auspost for international order?

Im having same probelm but also for europe

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Printverse3D
Inspiration Seeker

Re: Anyone is having the issue purchasing shipping label from Auspost for international order?

Yeah, also happens to European shipping labels. Any one has contacted Etsy?  I talked to their only chat but seems not helpful. 

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LostMiniatures
Inspiration Seeker

Re: Anyone is having the issue purchasing shipping label from Auspost for international order?

Support is not helpful at all.

Ive been attempting to use sendle this week but the service is terrible - 5 days waiting for pick up - now waiting on refund for service they can’t provide 

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D6Designsaus
Inspiration Seeker

Re: Anyone is having the issue purchasing shipping label from Auspost for international order?

Ya etsy gives no valid response. Just AI nothingness

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Re: Anyone is having the issue purchasing shipping label from Auspost for international order?

Having the same issue all day. Chat support simply recommends using an alternative shipping service, which is not helpful at all.

 

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D6Designsaus
Inspiration Seeker

Re: Anyone is having the issue purchasing shipping label from Auspost for international order?

Still down. Its been 2 weeks now. How long does it take to fix gzzz

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