VintageWilliamJ
Inspiration Seeker

Payment details - There was an error processing your request. Please try again.

I am a seller who is trying to refund a customer whose item turned up damaged  (due to courier). I am having issues where when I try to refund it just keeps coming up 'There was an error processing your request. Please try again.' I have tried to add new card and edit details but still get the same message??

I have deleted current card and tried to add new but still wont let me.

I am trying to do the right thing for my customer but am unable to due to this error.

 

Please assist

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NanaLetha
Inspiration Maker

Re: Payment details - There was an error processing your request. Please try again.

Don't use the app. And the refund will come from the balance in your shop payment account.

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