Help - Order I Didn't Make

[BlockbyBlockAlaska]

Hi there!

This morning, I woke up and received an email notification saying that my order had shipped, but I had not placed any order. The order is listed under my purchases and reviews, but my credit card was not used in the transaction. I changed my password, but now I don't know what to do. My credit card was not charged, but the purchase still shows up in my account. It says it was purchased on June 26, and it has now shipped. What should I do, and is there anyone who also had this? I did not order this item, it is going to someone else in the United States. The odd thing is how I am not financially hurt in any way. Please advise on what is going on and what I should do - I did change my password.

[AUNTYANNIESATTIC]

Did someone buy you a gift ??

[Octopunx]

That wouldn't show on her profile, but the profile of the buyer.

[ChristmasIsLove]

@BlockbyBlockAlaska You should contact Etsy. Only they can explain. It could be a glitch. Or some kind of scam.

To place an order like that, a person would have needed your name and address (assuming it's your name/address on the notification), your Etsy user name (to get it posted to your account), and your email address (to send the notification) to accomplish what happened.

ETA: Didn't read carefully enough to see that it's going to a different address. They would still need your user name and email.

[BlockbyBlockAlaska]

Do you know where the link is? I've tried using the help button before and never got a response.

[NanaLetha]

I would contact the seller and ask if the buyer used your name and address. Sometimes scammers buy on Etsy just so they can get a tracking number to use on the fake website.

[PillowDetails]

Yes - I would contact the Seller first.

[BlockbyBlockAlaska]

No, it is not coming to me. That's what I thought at first, but the address is on the other side of the US.

[ChristmasIsLove]

Go to Dashboard, Community & Help, Contact Us. Keep clicking on "I still need help" until you get a call or chat option.

You'll probably have better luck if you go through Help as a buyer, which is what you are in this case.

https://help.etsy.com/hc/en-us/requests/new?segment=selling#issuelist_buying_on_etsy

[LynnsLittleShop]

Marking the old fashioned way so I can see the outcome of this. Hope Etsy can shed some light on it for you.

[YarnShop4U]

Yeah.... me too!

[JMOldeVintage]

@BlockbyBlockAlaska - To contact Etsy go to Shop Manager - left menu - Community & Help - Contact Us.

Since Etsy has sent you an email as if you are the buyer - click on the Buyer help (not shop owner). This way you will also, hopefully, get quicker service.

If you can, include a screen shot of the email they sent or enter the order number that shows under your account.

[audreytherese]

My best guess is they used your account to try out a stolen credit card. Maybe the address it's going to is the address registered to the credit card used? I would start by turning on 2-step authentication, if you haven't done so already, help prevent whatever's happening from happening again. 

[TagTeams]

Have you contacted the seller?  If it is a scam, they would want to know also.  They might be able to run a karencheck on buyer.
Also contact etsy.  It's important to find out what's going on.

[BlockbyBlockAlaska]

I contacted Etsy, and they are answering the chat, so thumbs up for Etsy there! I am also contacting the seller as well. 

@audreytherese, that seems very possible. I will turn on two-step verification then. 

[BlockbyBlockAlaska]

Etsy said that it that the buyer may have accidently added me to the order when they tried to claim a guest order, but the Account team will be looking into it. So crossed fingers that this gets figured out, because it simply doesn't make sense. 

[hopeandjoystudios]

That makes ZERO sense. Unless maybe someone who ordered something FOR you previously to be sent  TO you ( friend or family) didn't edit the address field when they were making another purchase?

[ChristmasIsLove]

Interesting possibility. Can't wait to hear the outcome.

@hopeandjoystudios I'm not sure, but I think that might happen if the buyer entered the wrong email address when claiming a guest order.

[BlockbyBlockAlaska]

Same here - what on earth is a guest order? And how do you claim that?

[hopeandjoystudios]

A guest order is when you buy but not through an established Etsy account. But how would a guest order save a previous address??

[ChristmasIsLove]

Guest orders are people who buy without having an Etsy account. You may have had them in your shop, or will eventually.

[YarnShop4U]

... but the purchase is showing in her account. In order for the purchase to show up in your purchase history you needed to have made that purchase through your account while signed into your account OR have received an email for an order you made as a guest checkout for which you can link that guest checkout to your account after the fact, but that would require being signed into your account to claim that guest checkout. At least that's the way I understand it; I don't make guest checkouts, but I've buyers do so and they have indeed been able to claim a guest checkout order as being theirs after ordering and have linked it to their account. 

[audreytherese]

Did you look in your security to see if there were logins from different IP addresses? If there weren't, then the customer service explanation might be plausible. If there were weird log ins, then I'd think it's something else going on.

[BlockbyBlockAlaska]

I did, and there are no weird logins, so maybe it was just a claiming a guest order.

[hopeandjoystudios]

Is it from a shop you bought from before? Maybe a mistake on their end? I'd say maybe a gift purchase for you bit that would not show up in YOUR account?