Pages disappeared

[MyCupTeaMiniatures]

If you search through my shop pages 5 to 6 just disappeared! I have listed 192 listings and can only count 140 visible. I was wondering why my sales were low and now I see why! Talked to etsy support and they said to clear cache and cookies, etc...  that is not the problem has I tried different devices and the result is the same. 

[leinweberstudio]

From what I've seen, you are now the third seller posting about this here, with one of them having all their pages gone for many days now, except for the 4 featured items.

Etsy has been zero help so far.

[FeltFunky]

There have been several other posts on the same subject. How are you viewing your shop? It seems to be mainly on mobiles, but is happening to me too, via tablet.

[MyCupTeaMiniatures]

I tried in diferent mobile devices and its the same. God knows how long this has been going. My sales are down so I was navigating my store and just noticed today. I'm furious with this.

[FeltFunky]

I see 48 on page 1, then 36 on next three pages = 156. 36 missing, just like mine.

[MyCupTeaMiniatures]

When I click in the page 4 of your store it goes to page 5,and the others don't appear. 

[AnywearintheDMV]

On a laptop you can see everything.

[MyCupTeaMiniatures]

This is unacceptable, so we are paying and our listings don't appear?!

[AnitasUniqueCards]

@MyCupTeaMiniatures  try a browser not the app

[MyCupTeaMiniatures]

It's the same result.

[leinweberstudio]

I get the same result on my laptop, no apps in sight here, so that doesn't seem to be the reason.

[Ilumdecor]

I've been having the same problem for about a week. However, for me this only happens when you use the browser to open the shop listing page.

[TheClassicAcorn]

Several other threads are saying it's due to the new app coming out this weekend ....more tinkering by Etsy causing massive problems!! I'm furious too, we should be refunded some of our fees ... 

[TheClassicAcorn]

https://community.etsy.com/t5/Technical-Issues/Not-all-my-items-are-viewable-in-shop-Page-numbers-gl...

[MyCupTeaMiniatures]

We should! I talked to support again and they say they escalated and are going to contact me by email later. I've been listing and renewing items to see if my sales pick up, they are down this month, and they don't appear in search! Unbelievable 

[TheClassicAcorn]

This poor guy has nearly 2000 listings and only 4 are showing up !

Completely unacceptable.

https://community.etsy.com/t5/Technical-Issues/quot-No-items-listed-at-this-time-quot-for-8-days-now...

[MyCupTeaMiniatures]

Omg, I only see 3 listings. And that was on Thursday and they still didn't fix it?

[leinweberstudio]

And that doesn't include the previous 10 days or more that it's been like this!

[ACertainFeel]

@MyCupTeaMiniatures I can see your 6 pages and 192 items. I guess we are all getting different views?

[FeltFunky]

@ACertainFeel Are you using a desk-top computer? phone? tablet? laptop? Trying to discern whether it's right across the board.

[AnywearintheDMV]

I see them all too, but I'm on a laptop.

[Jewels2at]

I see 192 items, using a laptop, and Fox Fire.

[MyCupTeaMiniatures]

Could you check on a mobile device please

[TimeSpanTreasures]

@MyCupTeaMiniatures 

 I can see and click through all 6 pages. The first 5 pages have 36 items each page for a total of 180 items, and then there are 12 items on the last page, for a total of 192 items.

I wen forwards and backwards with the arrows, and had no issues.

I am on a computer, using Windows 11, Firefox browser.

[MyCupTeaMiniatures]

It's on mobile devices that they don't appear