Deals4Now
Inspiration Seeker

Overdue Bill Suspension

My account was suspended because of overdue bill payment, I want to let you know that my credit card was already linked to my shop in addition it was enough money in the bank card, but the bill was not paid automatically because I'm not a US seller, I don't that option. Now i fixed the problem and bill was paid manually.
I also read through Etsy’s policies and terms of use and do not see anywhere that I have violated the terms of use. Can you please take a look at my shop to see if it is eligible for reinstating? Thank you so much for your time and this opportunity to start my own small business.

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Re: Overdue Bill Suspension

It could be a number of things. A cached version of your shop shows your location as "California, United States" yet above you state you are not a US seller. 

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DragonflyDreams1
Conversation Maker

Re: Overdue Bill Suspension

If your shop was suspended for an overdue bill and you have paid it you need to wait a while. I think Etsy takes 24 hours or so to reactivate the store.

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Re: Overdue Bill Suspension

@Deals4Now: "Can you please take a look at my shop to see if it is eligible for reinstating?" Just so you know, even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts).

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Re: Overdue Bill Suspension

If you're actually located in Morocco, apparently you were using a POD provider located in California.  However, another Production Partner shown is located in China and the desc for that PP reads as if you had no hand in the jewelry designs.

An earlier cached version of your shop shows you were selling POD sweatshirts and several related to Taylor Swift.  Were any of those shirts removed by Etsy or Ms. Swift before you switched to jewelry?  Your suspension might be due to a combination of infringing, possible reselling, and an overdue bill.

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Re: Overdue Bill Suspension

your shop appears to be removed from Etsy entirely. Not suspended. If you had a billing issue or other, you'd be in vacation mode.

if you aren't in the US, but pretending to be in the US, I find that deceptive.

but you aren't talking to Etsy here but other shop owners. And if you have a question on why you were removed, they are the only ones who can answer it. We're just speculating.

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