Over 5 months of message system muted - waiting for resolve

[MugfulOfDaisies]

[REMOVED]

[MugfulOfDaisies]

As raffiki said - it was due to etsy error: they have turned the message feature back on.

The only problem is its still not working.

I have an angry customer right now because I'm not responding to her messages.

[CarnevalMefisto]

You can reply to her via email. Every order has a customer's email.

[ZehOriginalArt]

@MugfulOfDaisies 

If it was someone who ordered from you, go to the order page and open that order. Beside the customer name is an arrow with a dropdown menu. At the bottom of that is the customer's email address.

[MugfulOfDaisies]

I’ve responded to her by email already but she texted me on message system. There is no way to let her know that I’ve responded by email.