Tessyla
Post Crafter

Orders not showing up

My dashboard shows two sales for today, but they are nowhere to be found in my shop.  Anyone else experiencing this issue?  No email notifications for the orders either.  Strange...

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Tessyla
Post Crafter

Re: Orders not showing up

Now it shows no orders yet for today... maybe just a dashboard issue?  

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Re: Orders not showing up

@Tessyla it sound like the orders may have been in processing,  then failed to go through.

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Re: Orders not showing up

Check in your Completed orders to see if it was cancelled.  As @PillowDetails suggested, the payment may not have gone through.

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Re: Orders not showing up

Sounds like the payment processor took back the orders.  I don't think the orders when canceled by the processor are reflected in the shop. 

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