Hi Etsy! I have recently started selling physical goods, and I've got a client who is interested in our products. He has been a long term client, we have sold to him multiple times on Etsy already. But recently, when he purchased our goods via Etsy, his order keeps getting cancelled automatically. He tried on all his accounts, different banks & cards, every time he tries to place the order, it gets auto cancelled. And it's labelled as "Not Paid" on our end. We'd like to know how to resolve this, much appreciated, thank you!
