Has anyone else had orders that show up twice in your order queue? Frustrating.
Do they have the same transaction number?
Yes. So now i have to go through two pages of orders everyday and make sure none are duplicates. They are never one after the other so easy to overlook and make item twice.
No, but I wonder if the Order is Processing. Although it usually has a small Banner saying so. Is this Order in your Payments Account?
No, its not processing.
This last week orders have had some glitches where a customer will get a message that the order didn't go through and order again, only to have both orders process within minutes of each other but only want one of them.
These are same order number so not a customer ordering twice issue.
For the last week, the open orders page has been funky for me but I didn't see anything in the forums so I figured it was just me. It doesn't always load correctly: if an order has come in recently, it is listed twice - one as processing and one as complete - but both could be interacted with (I initially thought the buyer ordered twice which is not unusual). If I log completely out of my shop on the desktop, that seems to fix it for awhile.
Yes, I have had duplicated orders come through 3 times in the last couple of weeks. One order came through three times, the other two came in twice.
These are separate, but identical orders. The customers did not know that multiple orders had been made.
It's concerning because I know Etsy is paying attention to our refund rate.
These are orders that are showing up in my queue twice; customers have only placed and paid for one.
I had duplicate listings in draft mode. I am watching it closely and just delete the extra one.
I'm talking about orders not listings.