Order Receipt Banner

[LanaNicoleEvents]

Hi! I uploaded my banner but it is not showing up on the receipt at all. Not sure why. Any suggestions?

[BagmakerSupply]

@LanaNicoleEvents: Was it your shop banner or the order receipt banner which you uploaded? They are not the same thing. If you have not yet done so, you might want to read https://help.etsy.com/hc/en-us/articles/115015663247-How-to-Customize-Your-Shop-s-Appearance?segment...

[LanaNicoleEvents]

Its the order receipt banner. I know they are not the same. I am trying to figure out why its not showing up on the printed receipt. 

[JJewellerySuppliesUK · Accepted solution]

When you print the receipt it asks you what you want on it and you can select your banner then. 

[SerenityCustDesigns]

So this is not something the customer necessarily sees if they are downloading digital files, is that correct?

[LanaNicoleEvents · Accepted solution]

Thats what I needed! Thank you! I see the option under "customized options"! THANKS!!!!! 

[WaitWhatWord]

I have the same problem and I don't know what to do. Any suggestions? https://app.screenclip.com/1EE1 

[ModAngie · Accepted solution]

Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.