Only 25 of my 600 listings showing up on the Sell on Etsy APP - they come and go!

[PartySparkles]

I have noticed I am not the only one having this problem!!! I have over 600 items listed and at any given time only about 20 items show up on the phone APP. Right now when I look it says I have 615 items but  15 are available. No I have not had infringements or items removed by Etsy. If you are having a huge slump in sales- check anonymously on the Etsy app on your phone to see if all your items are showing up. You may be surprised to see they are NOT! 

They do appear on the computer but no one buys on a computer anymore!

I did contact Etsy and they said they are aware of the situation but only will address it if it affects a lot of people!!! What great customer service!

If you are seeing this problem too please comment, I am trying to keep track of how many people it's affecting.

[DriveInService]

Same thing for me.  Not even showing my shop at all.

[NanaLetha]

How do you know no one buys using a computer? 

[CanningCrafts]

I only buy on a computer. 45% of my website customers still purchase on a desktop. Maybe Etsy is different & more people shop on the app?

I'm pretty sure this issue has shown up on browsers for some shops & not just the app too.

[Adorabilities]

My website sales show about 48% are made on a computer as well.

And I never shop on my phone.

Obviously, all our products should be showing up on the app though.

[Marbrykers]

I do not believe this is an ONLY phone app. problem. I am on a computer and I have over 500 items for sale and I have only received 4 orders this month. Every other month before this I averaged about 20 items a month. People on their phones can buy from me. People on the computers can buy from you. The problem is Etsy. They have made way too many changes in the last several months and are still working on fixing their mistakes from months ago. Especially the Search needs to be fixed.

[serpentsdelight]

I have had no sales in a week. Things keep going from bad to worse on here. Well, hopefully their shareholders are happy. I know that is all they care about. 

[TreasuresWeLove]

Interesting to read.....I have noticed on my app that some listings are on there twice but not on the computer. I have also had a few sales where the items were already sold.....this is causing an issue. I can't quite figure it out and will be contacting Etsy. It is embarrassing to say the least. I do not apologize for Etsy but as an Etsy seller I do. 

[Hertfordweaver]

I've never used my phone for Etsy so I can't comment on that. I can see all items from my computer though.

[CanningCrafts]

In addition to shops with missing items, I routinely don't see page numbers in my own shop. If I refresh, they appear. I doubt most buyers would know to do that though. So a fraction of  items can be browsed with both glitches.

[BagmakerSupply]

@PartySparkles: "... no one buys on a computer anymore!" The Etsy stats we saw for Etsy September 2024 were Mobile 56% and Desktop 44% and  and according to Google our own distribution on Etsy averages 25% / 75%. Unfortunately we have not seen a reliable app versus browser breakdown. That being said if there is such a serious issue with the app it should be addressed even if app traffic was only 5%.

[PartySparkles]

Who cares what the breakdowns are if people can’t see your product. Most of my sale are app. 

[KarlasCrafts]

I have also noticed that only a few of my listings show up in the search. It is frustrating.

[SweaterZoo]

I too have had a major slump in views, visits and sales.   Perhaps it's due to an APP glitch

When I use my desktop, I have 183 items listed in my shop. 

When I go into my shop incognito using my husband's phone, the APP shows only 37 items.  Perhaps this is why my shop is so dead...no one is seeing my items on the APP !?

On my shop's APP home page it says "Search all 183 items" - there's a little menu to the right of it. 

If I go to that menu and choose "recent"  and override the "relevance" tab, then all of my 183 items show up on the APP for buyers to see.

How many buyers are going to go to that little menu and choose "recent" in order to see all of my 183 items ???

What is the solution, Etsy?

[PartySparkles]

See, if people are looking while at lunch on their phone or something then they can’t buy if they can’t see your product. 

[SweaterZoo]

Sadly, I'm only seeing 5 of your items on the APP, so the problem continues. 

I fiddled with the little APP menu in my shop and choose "most recent" and overrode "relevance"...then all my items showed up on the APP.

When I went to your shop and selected "Most Recent" instead of "Relevance", I could see all of your items.  But are buyers going to select "most recent" or just move on and shop elsewhere?

Strange stuff...perhaps that is why views, visits and sales are way down because the APP has issues.

I'm not the most tech savvy seller...just grasping at straws over here in Michigan

[GonzalezGoodies]

I only shop from my computer, but I'm old haha.  My kids are the opposite.

[ChillwolfArt]

@PartySparkles  I always use a desktop computer to Shop (and sell for that matter:) But regardless, it's inexcusable for items not to show on the Sell on Etsy App. Etsy is often pushing it (I had the email that if I downloaded the App, I would receive I think, 10% off). I've never used the App, but it doesn't make sense to hide listings  for App Users.

[ChillwolfArt]

In this Thread on Pg. 2, see the post by BrokenGhostClothing re: the App not showing items. She Deactivated/Reactivated her items and that seemed to fix the problem. I hope it will help you and others having this issue.
https://community.etsy.com/t5/Managing-Your-Shop/Whats-going-on-with-the-ETSY-Algorithms-they-have-c...

[PartySparkles]

No the deactivation and reactivation only helped for 24 hours.