On time shipping and tracking info is wrong

[midwesterntreasures]

My page says I have 2 orders missing tracking, but I ship 100% of my orders with tracking.  Tracking is listed on 100% of my completed orders going back over 6 months.  Ever single item is also marked delivered.  There is no reason it should say I'm missing tracking on any order.

[PurpleMoonArmy]

One of my orders is marked as “missing processing time”. My processing time for that particular listing is 3-5 business days. Customer ordered the item on a Saturday, it was shipped by Monday, and has been delivered according to tracking so I’m not understanding how it can be missing processing time. I purchase all shipping through Etsy as well, so that’s not the issue at all either.

[midwesterntreasures]

All of mine have the processing times and the tracking.  The tracking is specifically what it is dinging me on, when tracking has been on 100% of my orders for years.

[ArdentHearts]

@PurpleMoonArmy This happened to me a few weeks ago. I emailed support and they told me it was a known bug but that it wasn't assigned a high priority to fix, so there was no timeline as to when the issue would be addressed. After emailing with them about it back and forth a couple times, my star seller metric did rectify though.

[PurpleMoonArmy]

I haven’t been dinged on tracking and all of mine have tracking too. I would definitely send an email to Etsy support though about it.